Data Protection Your Privacy Philippines

arion pay Privacy Policy

Last updated: June 2025. This Privacy Policy explains how arion pay collects, uses, and safeguards your personal information when you use our platform in the Philippines.

How We Handle Your Personal Data

1. Information We Collect

When you register and use arion pay, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your device information, IP address, browser type, and session data to help us maintain platform security and improve your experience. When you make deposits or withdrawals, we collect transaction details including payment method information and transaction amounts in Philippine pesos (PHP). We only collect the minimum data required to run your account safely and in compliance with applicable regulations.

2. How We Use Your Information

arion pay uses your personal data to create and manage your account, process deposits and withdrawals, and verify your identity in line with our responsible gaming obligations. We use your contact details to send you important account notifications, security alerts, and service updates — we do not send unsolicited marketing messages without your consent. Your session and device data help us detect suspicious activity and protect your account from unauthorised access. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.

3. Sharing Your Data

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only under strict data processing agreements that require them to protect your information. In certain circumstances, we may be required to disclose your data to regulatory authorities or law enforcement agencies in the Philippines if required by law. Any third party that receives your data is contractually obligated to use it only for the specific purpose for which it was shared. We review all third-party data arrangements regularly to ensure your privacy is maintained at all times.

4. Cookies and Tracking

arion pay uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We also use analytics cookies to understand how Filipino players navigate the site, which helps us improve page performance and content relevance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share your browsing behaviour with ad networks.

5. Data Security

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the arion pay platform is protected using SSL/TLS encryption. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection law.

6. Your Rights

As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where it is no longer necessary for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid data requests within a reasonable timeframe and in accordance with applicable law. We will never penalise you for exercising your data rights.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a longer period as required by Philippine financial regulations and anti-money laundering rules. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable timelines. You may contact our support team at any time to ask about the specific retention periods that apply to your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via your registered email address. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the arion pay platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how we handle your data, please reach out to our support team.

Privacy Questions Answered

Quick answers to what Filipino players ask most about data privacy on arion pay.

No — arion pay does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share your data with trusted service providers who help us operate the platform, and only under strict data protection agreements. These partners are not permitted to use your data for any purpose other than the specific service they provide to us. Your privacy is a core commitment, not an afterthought. If you have concerns about how your data is shared, please contact our support team.

You can request access to, correction of, or deletion of your personal data by contacting our support team via the email address listed in the footer of this page. We will acknowledge your request promptly and respond within a reasonable timeframe in accordance with applicable Philippine data protection law. Please note that some data may need to be retained for legal or regulatory reasons even after an account is closed. We will always explain clearly what data we are required to keep and why. Your right to access and control your personal information is something we take seriously.

Yes — all payment information processed through arion pay is handled using SSL/TLS encryption and is subject to strict access controls. We work only with reputable payment processors who meet industry security standards for handling financial data. We do not store full card numbers or sensitive payment credentials on our own servers. Transaction records are retained only for as long as required by Philippine financial regulations. If you have any concerns about the security of your payment data, please do not hesitate to contact our support team.

Your Data Is Safe With Us

Play with confidence knowing arion pay protects your personal information every step of the way. Have more questions? Our FAQ has you covered.

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